Accessibility

Information on accessibility can be found below. 

In compliance with the Americans with Disabilities Act, the Mercedes-Benz Superdome provides a safe and enjoyable event experience for all patrons. If there are ways in which we may improve our services, we encourage you to contact our ADA Facilitator (details below). Below you will find information about ADA accommodations for parking, seating, wheelchairs and other areas of interest.

An ADA Guide is also available at any Guest Services Desk during events. Click here to view the location of Guest Services Desks in the Mercedes-Benz Superdome.

Accessible Parking

For accessible parking inquiries, the parking department can be reached at (504) 587-3805.

Accessible Restrooms

Accessible facilities are provided on all levels of the Superdome. Accessible restrooms are also located on the Ground Level outside the Northeast and Northwest tunnels.

Click here to view a map of restrooms by level.

Accessible Seating Locations (ASL/ADA) & Tickets

Wheelchair accessible seating, semi-ambulatory seating and removable armrest seating are located in various sections and levels throughout the Superdome. When requesting tickets, please identify your mobility needs and/or if you need a seating location that is accessible for a standard-sized wheelchair, larger scooter, or other mobility device. People purchasing a ticket for an accessible seat may purchase up to three additional, contiguous seats for their companions in the same row. For relocations, only one companion may accompany a guest with disabilities in designated seating areas, if available. Please discuss companion seating with the Box Office when purchasing an ASL/ADA ticket.

If a patron has purchased a ticket that is not designated as an accessible seating location (ASL/ADA), that patron should call the Box Office at (504) 587-3822 for proper seating arrangements.

All ticketing inquiries should be directed to the Box Office at (504) 587-3822. Saints ticketing inquiries should be directed to the Saints Box Office at (504) 731-1700. 

Accessible Seating Relocation Policy

Please call the Box Office at (504) 587-3822 several days before an event to be relocated to an accessible seat. Please be aware that while SMG will attempt to accommodate you, we cannot guarantee that there will be an available relocation seat for you. SMG is not responsible for ticket sales for some events, and we cannot guarantee the availability of additional seats at events, particularly those events that are sold out. If you encounter an issue during an event with your ticket or seating, please visit the nearest Guest Services Desk, which are located Gates A, C, E and G on the Plaza, Loge and 300 Levels, and Gates C and G on the 400 and Terrace Levels of the Superdome. Click here to view the location of Guest Services Desks in the Superdome.

If you are requesting a seating relocation after entry into the building, proceed to a Guest Relations Desk located within the Superdome.

ADA Greeters

ADA Greeters are members of the SMG Guest Services Staff who are specifically designated to assist guests with disabilities and their companions during major Superdome events. They can be identified by vests and bright blue badges with an ADA wheelchair icon. Because they are actively assisting patrons during events, ADA Greeters move throughout the venue. Patrons who need help locating an ADA Greeter can ask any Guest Services Representative for assistance.

Assisted Listening Devices

Complimentary hearing assistance devices are available at the Guest Relations Center located at Gate A on the Plaza Level. Identification is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event.

Drop-off & Pick-up Area

During events, the Superdome’s drop-off and pick-up area for guests with disabilities is located at Gate A Ground (Sugar Bowl Drive parallel to Poydras Street). Click here for an exterior map showing the drop-off and pick-up area.

Elevators

Accessible (ADA) elevators are available throughout the venue at the following locations:

  • Elevators 1, 2, and 2A are located between Gates A and C
  • Elevators 3 and 4 are located between Gates C and E
  • Elevators 6, 7, and 7A are located between Gates G and E
  • Elevators 8, 8A, and 9 are located between Gates A and G

Elevators service all levels with these exceptions: Elevators 2A, 7A and 8A do not service the Ground or 600 Levels; Elevators 3 and 4 do not service the Ground Level.

Click here to view the location of elevators by level.

*Note: Elevators 7 and 8 have limited availability for ADA patrons on Saints game days.

Guest Services on Event Days

For any questions or concerns during an event, please contact the nearest Guest Services Representative (i.e. Usher, Ticket Taker or Security staff) or approach a Guest Services Desk for assistance. Guest Services Desk locations are as follows:

  • Gates A, C, E and G on the Plaza, Loge and 300 Levels
  • Gates C and G on the 400 and Terrace Levels

Click here to view the location of Guest Services Desks in the Superdome.

Service Animals

Trained guide dogs, signal dogs or service animals assisting guests with disabilities are welcome inside the Mercedes-Benz Superdome. Please alert a ticket taker that you have such animals. 

Sign Language Interpretation

Requests for interpretation services should be made at least thirty (30) business days prior to an event. The ADA Facilitator may be unable to fill translation requests if made less than thirty (30) business days in advance of an event.

Wheelchairs

The Mercedes-Benz Superdome has a limited number of wheelchairs available on a first-come, first-served basis. A valid government issued identification card is required to check out a wheelchair. Wheelchairs may be checked out at the Guest Relations Center located at Gate A Plaza Level. Click here to view the location of the Guest Relations Center. Wheelchairs cannot be reserved in advance. The Superdome does not provide escort personnel for patrons using wheelchairs. Guests may request temporary wheelchair transportation assistance from an ADA Greeter or Guest Services Team Member once they have entered the venue.

The ADA Facilitator can be contacted regarding accommodations and venue processes at (504) 587-3826, by email at [email protected], or by letter to the following address:

ADA Facilitator
Guest Services
PO Box 52439
New Orleans, LA 70152.

For accessible seating ticket inquiries, please contact the Box Office at (504) 587 3821/3822.

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