Accessibility

Information on accessibility can be found below. 

In compliance with the Americans with Disabilities Act, the Mercedes-Benz Superdome provides a safe and enjoyable event experience for all patrons. If there are ways in which we may improve our services, we encourage you to contact our ADA Facilitator (details below). Below you will find information about ADA accommodations for parking, seating, wheelchairs and other areas of interest.

An ADA Guide is also available at any Guest Services Desk during events. Click here to view the location of Guest Services Desks in the Mercedes-Benz Superdome.

Accessible Parking

For accessible parking inquiries, the parking department can be reached at (504) 587-3805.

Accessible Restrooms

Accessible facilities are provided on all levels of the Superdome. Accessible restrooms are also located on the Ground Level outside the Northeast and Northwest tunnels.

Click here to view a map of restrooms by level.

Accessible Seating & Ticketing Information

Wheelchair accessible seating, semi-ambulatory seating and removable armrest seating are located on the plaza level of the Mercedes-Benz Superdome. When requesting tickets, please identify your needs and/or if you need a seating location that is accessible for a standard-sized wheelchair, larger scooter, or other mobility device. Guests purchasing a ticket for an accessible seat may also purchase companion seats.

If you have purchased a ticket that is not designated as an accessible seating location (ASL/ADA) but you are in need of such, please visit the Guest Services Office located at Gate A plaza level on event day. Please note that there may be limited inventory. All ADA seats may be purchased in advance via Ticketmaster.com or through Ticketmaster Customer Service line at 1-800-653-8000.

The Mercedes-Benz Superdome Box Office is a walk-up service only. For more information please call 504-587-3822.

New Orleans Saints ticket inquiries should be directed to (504) 731-1700.

ADA Greeters

ADA Greeters are members of the SMG Guest Services Staff who are specifically designated to assist guests with disabilities and their companions during major Superdome events. They can be identified by vests and bright blue badges with an ADA wheelchair icon. Because they are actively assisting patrons during events, ADA Greeters move throughout the venue. Patrons who need help locating an ADA Greeter can ask any Guest Services Representative for assistance.

ADA Information Pamphlet

For more information about accessibility at our venues click here.

Assisted Listening Devices

Complimentary hearing assistance devices are available at the Guest Relations Center located at Gate A on the Plaza Level. Identification is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event.

Drop-off & Pick-up Area

During events, the Superdome’s drop-off and pick-up area for guests with disabilities is located at Gate A Ground (Sugar Bowl Drive parallel to Poydras Street). Click here for an exterior map showing the drop-off and pick-up area.

Elevators

Accessible (ADA) elevators are available throughout the venue at the following locations:

  • Elevators 1, 2, and 2A are located between Gates A and C
  • Elevators 3 and 4 are located between Gates C and E
  • Elevators 6, 7, and 7A are located between Gates G and E
  • Elevators 8, 8A, and 9 are located between Gates A and G

Elevators service all levels with these exceptions: Elevators 2A, 7A and 8A do not service the Ground or 600 Levels; Elevators 3 and 4 do not service the Ground Level.

Click here to view the location of elevators by level.

*Note: Elevators 7 and 8 have limited availability for ADA patrons on Saints game days.

Guest Services on Event Days

For any questions or concerns during an event, please contact the nearest Guest Services Representative (i.e. Usher, Ticket Taker or Security staff) or approach a Guest Services Desk for assistance. Guest Services Desk locations are as follows:

  • Gates A, C, E and G on the Plaza, Loge and 300 Levels
  • Gates C and G on the 400 and Terrace Levels

Click here to view the location of Guest Services Desks in the Superdome.

Service Animals

Trained guide dogs, signal dogs or service animals assisting guests with disabilities are welcome inside the Mercedes-Benz Superdome. Please alert a ticket taker that you have such animals. 

Sign Language Interpretation

Requests for interpretation services should be made at least thirty (30) business days prior to an event. The ADA Facilitator may be unable to fill translation requests if made less than thirty (30) business days in advance of an event.

Website Assistance

The Mercedes-Benz Superdome is committed to providing a positive experience to all our guests and we aim to facilitate the accessibility and usability of our website and mobile site. Our goal is to permit our guests to successfully gather information and transact business through our website regardless of the use of assistive technologies like a screen reader, a magnifier, or voice recognition software.

WEBSITE ASSISTANCE
If you have difficulty using or accessing any element of this website or the Mercedes-Benz Superdome’s mobile site, please feel free to call us at (504) 587-3826 or email us at [email protected] and we will work with you to provide the information, or transaction you seek through a communication method that is accessible for you consistent with applicable law.

ONGOING EFFORT
At the Mercedes-Benz Superdome, we are proud of the efforts that we have completed and that are in-progress to ensure that our website and mobile site are accessible to everyone. We view accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website and mobile site to the same level of overall web accessibility.

Wheelchairs

The Mercedes-Benz Superdome has a limited number of wheelchairs available on a first-come, first-served basis. A valid government issued identification card is required to check out a wheelchair. Wheelchairs may be checked out at the Guest Relations Center located at Gate A Plaza Level. Click here to view the location of the Guest Relations Center. Wheelchairs cannot be reserved in advance. The Superdome does not provide escort personnel for patrons using wheelchairs. Guests may request temporary wheelchair transportation assistance from an ADA Greeter or Guest Services Team Member once they have entered the venue.

The ADA Facilitator can be contacted regarding accommodations and venue processes at (504) 587-3826, by email at [email protected], or by letter to the following address:

ADA Facilitator
Guest Services
PO Box 52439
New Orleans, LA 70152.

For accessible seating ticket inquiries, please contact the Box Office at (504) 587 3821/3822.

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