Ticketing Information

Box Office

Box Office Location

The Smoothie King Center Box Office sells tickets for Mercedes-Benz Superdome events during normal business hours (9:00 AM – 4:30 PM) Monday through Friday.

On Superdome event days, you can purchase tickets at the Mercedes-Benz Superdome Box Office at Gate A Ground or on the Plaza Level with the exception of some events. For Box Office location on an event day, please refer to the event information page for that specific event.

Ticket Windows

The Mercedes-Benz Superdome has eight windows at the Main Box Office located at Gate A Ground Level.

Box Office Contact Information

Phone: (504) 587-3822 or (504) 587-3821

Box Office Hours

The Smoothie King Center Box Office is open on non-event days Monday through Friday from 9:00 AM – 4:30 PM. The Superdome Box Office is only open on Superdome event days. For Box Office hours on an event day, please refer to the event information page for that specific event.

Purchasing Tickets

Tickets can be purchased at www.ticketmaster.com, all Ticketmaster Outlets, the Smoothie King Center Box Office, Mercedes-Benz Superdome Box Office on event days, or charge by phone at 1-800-745-3000.

National Ticketmaster Express number: 1-866-448-7849

Ticketmaster Express, Ticketmaster’s national IVR automated phone line, is a quick and easy self-service method of buying tickets. This line is available 24 hours each day, 7 days a week. This self-service information and ticket purchasing line is available for the majority of events handled by Ticketmaster. Please note that you will not be able to speak with a Ticketmaster representative using Ticketmaster Express.

National Ticketmaster Customer Service number: 1-800-653-8000

This is an easy access number that directly points Ticketmaster customers to customer service for support on previously placed orders.

Wal-Mart Ticketing Centers

Tickets are available for purchase at the following Wal-Mart locations in Southeast Louisiana: 

  • 1901 Tchoupitoulas, New Orleans 
  • 4001 Behrman, New Orleans 
  • 300 W. Esplanade, Kenner 
  • 1616 W Airline Hwy, LaPlace 
  • 4810 LaPalco Blvd, Marrero 
  • 167 Northshore Blvd, Slidell 
  • 1501 Manhattan Blvd, Harvey
  • 880 N. Hwy 190, Covington

Will Call Procedure

Will Call Hours

For specific Will Call hours, please refer to the event information page for that specific event.

Will Call Location

Prior to event day, Will Call is located at the Smoothie King Center Box Office. On event day, Will Call is located at the Mercedes-Benz Superdome Box Office at Gate A Ground Level.

Requirements for Picking Up Tickets from Will Call

A photo ID of the person who placed the order is required to pick up tickets. 
It is also helpful to present the credit card used for payment, however, this is not required.
Accepted Payment Methods: Cash, Master Card, Visa, American Express, Traveler’s Check, Discover.

Ticket Policies

Re-entry policy

Once a ticket has been scanned for entry into the Superdome, exiting and then re-entering is not allowed.

Children’s Ticket Policy

Please refer to the event information page for that specific event.

Duplicate Tickets

Patrons with illegally duplicated tickets will not be allowed to enter the Superdome.

Lost/destroyed/damaged tickets

If proof of purchase can be obtained, then the ticket can be reissued on the night of the event only with proper ID from original purchaser.

Refund Policy

No refunds or exchanges will be made unless there was a change to the date or time of the show. All refunds are given at point of purchase.

Ticket Reselling

The resale or attempted resale of tickets on Mercedes-Benz Superdome/Smoothie King Center/Champions Square property is prohibited by law. Violators will be removed from the premises and subject to arrest and prosecution as appropriate.

New Orleans Saints

All New Orleans Saints tickets are sold through the New Orleans Saints only. To purchase tickets, visit the Saints website, Saints Ticketing Exchange, or call (504) 731-1700.

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