A-Z Guide

ADA (Accessibility)

Requests for aid and service should be made at least thirty (30) business days prior to event. The ADA Facilitator may be unable to fill a request if made less than thirty (30) business days in advance of an event. The ADA Facilitator can be contacted at (504) 587-3826 or [email protected]

For accessible seating ticket inquiries, please contact the Box Office at (504) 587-3821.

Please click here for additional Accessibility information.

Address

Mercedes-Benz Superdome 
Sugar Bowl Dr.
New Orleans, LA 70112

Mailing address
P.O. Box 52439
New Orleans, LA 70152

Animals

Animals are prohibited in the Superdome with the exception of service animals assisting ADA patrons.

ATMs

ATMs are located within the Superdome at the following locations:

  • Gate A Plaza (100) Level
  • Gate C Plaza (100) Level (2)
  • Gate E Plaza (100) Level
  • Gate G Plaza (100) Level
  • Gate A Loge (200) Level
  • Gate E Loge (200) Level
  • Gate C Terrace (500) Level
  • Gate G Terrace (500) Level

Please click here to view ATM locations by level.

Baby Changing Stations

Changing stations are available in the restrooms at the following locations:

  • Plaza Level at sections 105 & 123
  • Loge Level at sections 207 & 249
  • 300 Suite Level across from Suites 305, 365 & 373
  • 400 Suite Level across from Suites 401, 409, 424, 431, 434, 441, 456 and 463
  • Terrace Level at Sections 504 & 534.

Please click here to view baby changing station locations by level.

Bag Policy

NFL BAG POLICY
The Superdome is fully compliant with the NFL’s “All Clear” bag policy for NFL games. This is a league-wide policy that applies to all stadiums.

Any bag other than a clear vinyl bag (12”x12”x6”), limit one (1) bag, and clutch bags/purses larger than a 4.5” x 6.5” is prohibited.

Click here for an information sheet with details on the “All Clear” bag policy. You can also visit the NFL’s website for additional details. 

This policy applies to bags only. Check “Prohibited Items” under each Saints game calendar listing for more information on prohibited items.

OTHER EVENTS AT THE MERCEDES-BENZ SUPERDOME
For non-Saints games, large or oversized bags are also prohibited at the SMG Complex. The maximum bag size is 12" width x 12" height x 6" depth (NOTE: This policy is subject to change depending on event/tour management. Please refer to the specific event page for more information.)

Banners/Signs/Flags

Banners/Signs/Flags are generally allowed if they meet the following conditions:

  • They are in good taste
  • They are not deemed offensive
  • They do not include profanity
  • They do not obstruct the view of any guests or any existing Superdome signage
  • They do not present a safety hazard

Venue Management reserves the right to remove Banners/Signs/Flags at any time. Venue/Signs/Flags of a commercial nature are not permitted without specific permission from Venue Management. Please note these guidelines may change at any time due to event specifics, Show Management requests, etc.

Bike Racks

Bikes racks are available for use in Lot 3 on the wall closest to Champions Garage. Patrons can access the bike racks in Lot 3 from the pedestrian gates at the corner of Dave Dixon Dr. and LeRouge St. Click here to view the location of bike racks in Lot 3.

Box Office

The Superdome Box Office is open on event days.

For box office hours on the day of an event, please refer to the event information page for that specific event.

On non-event days, please visit the Smoothie King Center Box Office during normal business hours (9:00 AM – 4:30 PM) Monday through Friday. Tickets to Superdome events can also be purchased through Ticketmaster at 1-800-745-3000 or online via Ticketmaster.com.

Camera and Recording Policies

For camera and recording policies for a particular event, please refer to the event information page for that specific event.

Catering

All catering is provided exclusively in-house by Centerplate. Outside food and beverages of any kind may not be brought into the Superdome.

Children’s Ticket Policy

Children’s ticket policy is at the discretion of Show Management. For information about children’s ticket policy for an event, please refer to the event information page for that specific event.

Club Lounges

The Superdome has four (4) Club Lounges located on the 200 Level that are perfect for private meetings, receptions, banquets and special events.

The Superdome also has two (2) Bunker Club Lounges located Ground Level. These well-appointed lounges are the ideal spot for VIPs, sponsors and special events.

For more information about Club Lounges at the Superdome, click here.

Concessions

All concessions are provided exclusively in-house by Centerplate. Outside food and beverages of any kind may not be brought into the Superdome.

Please click here for the location of concessions available for purchase at the Superdome during Saints games.

Credit Cards

All major credit cards are accepted at all fixed concession locations and the Box Office (American Express, Discover, Master Card and Visa). Parking is cash only.

Directions

Please visit our parking and directions section.

Door Opening

Door opening is at the discretion of Show Management. For opening times, please refer to the event information page for that specific event.

Drones

The possession, operation, or use of an unmanned aircraft system (UAS) or drone is prohibited on Mercedes-Benz Superdome, Smoothie King Center, or Champions Square property without prior, written permission from management.  Furthermore, persons operating a UAS on Mercedes-Benz Superdome, Smoothie King Center, or Champions Square property may be subject to criminal or civil penalties by the Federal Aviation Administration (FAA).

Elevators / Escalators

There are thirteen (13) passenger elevators conveniently located throughout the Superdome. Escalators are located in close proximity to the entry doors at Gates A, C, G & E.

Employment

For employment opportunities, please click here.

Entrances

Entry location varies per event. For information about entrances for an event, please refer to the event information page for that specific event.

Entry Screening

Depending upon the nature of an event or when considered necessary by SMG and Show Management, a visual or full search will be conducted by the SMG Public Safety Department on all patrons prior to entering the Superdome. Patrons not willing to comply with search procedures prior to entering the Superdome may return their tickets immediately to their point of purchase.

For a listing of prohibited items for an event, please refer to the event information page for that specific event.

Event Booking

The Superdome has the flexibility and space to accommodate events small and large, from private parties to large-scale public events. 

Eviction Policy

The following behaviors and/or activities are causes for eviction from the Superdome:

  • Use of profanity or unacceptable language of any type
  • Possession of illegal or unauthorized items 
  • Inappropriate or offensive dress
  • Public intoxication
  • Entering or attempting to enter any “off limit” area such as the playing surface, stage area, backstage, or restroom of the opposite sex
  • Participating in a fight or instigating a physical or verbal altercation
  • Verbally abusing, threatening, or intimidating other patrons or Venue Management 
  • Throwing objects of any type
  • Possession of stolen or counterfeit tickets
  • Possession of unauthorized banners or signs
  • Smoking indoors

For NFL games, refer to the NFL Fan Code of Conduct provided here.

Exhibits

GATE A - Loge:
Hurricane Katrina: “One Year in the Making”

GATE B - Plaza:
New Orleans Saints Hall of Fame

GATE C - Loge:
Louisiana Athletic Trainers Association: Hall of Fame

GATE E - Loge:
Louisiana High School Athletic Association: “State of Football” High School Helmet Display

GATE G - Loge:
Allstate Sugarbowl: Sports Hall of Fame

First Aid

First Aid services are provided during all events at the Superdome.

Food & Beverage

Food & beverages are available for purchase during all Superdome events. Outside food and beverages are not allowed in the Superdome.

Guest Services

The Guest Services Center is located at Gate A Plaza Level. Guest Services Desks can be found at the following locations:

  • Gates C, E, and G on the Plaza Level
  • Gates A, C, E & G on the Loge & 300 Suite Levels
  • Gates C and G on the 400 Suite Level
  • Gates A, C, E & G on the 500 Terrace Level
  • Gates C and G on the 600 Terrace Level

Click here to view the locations of Guest Services Desks by level.

Guests may visit the desks to ask for directions, offer suggestions, or seek assistance while at the Superdome.

Hearing Assistance

Complimentary hearing assistance devices are available at the Guest Relations Center located at Gate A Plaza Level. Identification is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event.

Requests for aid and service should be made at least ten (10) business days prior to event. The ADA Facilitator may be unable to fill a request if made less than ten (10) business days in advance of an event. The ADA Facilitator can be contacted at (504) 587-3842 or email [email protected].

Hotels

A listing of all hotel properties convenient to the Superdome can be found on the New Orleans Convention and Visitors Bureau website.

Lost & Found

For lost and found information during an event, patrons should visit the Guest Relations Center located at Gate A Plaza Level. After an event, patrons should call the SMG Public Safety Department at (504) 587-3900 for more information.

Lost Children or Companions

Children who have lost their parents will be escorted to the nearest police officer, SMG Public Safety Officer or to the closest Guest Services Desk. The child’s name will be registered and broadcast immediately to all Guest Services Desks, police, security, and usher personnel. Parents seeking a lost child should proceed to the nearest Guest Services Desk for assistance in locating their child.

Click here to view the locations of Guest Services Desks by level.

Media Inquiries

For media inquiries, please contact [email protected].

To request event credentials, please contact [email protected].

New Orleans Saints

The Superdome has been the home of the Saints since 1975.

Click here for more information about the New Orleans Saints and to view the New Orleans Saints home game schedule.

Nonprofit Organizations

Groups interested in raising funds by selling concessions during a Superdome event, should contact Centerplate at (504) 558-6275 or (504) 558-6601 or click here for more information.

Paging

There is no paging on the scoreboards or over the public address system. Guests will be directed to the nearest Guest Services Desk for assistance.

Parking

The Superdome/Smoothie King Center/Champions Square complex has seven (7) parking garages for public parking and two (2) surface lots, which can accommodate approximately 7,000 vehicles. The public parking garages are designated #1, #1A, #2, #2A, #5, #6 and Champions Garage. The surface lots are designated as Lot 3 and Lot 4. Click here to view the location of parking facilities. 

Note that all parking facilities may not be available for every event.

Re-entry and overnight parking are prohibited. Solicitations of any type as well as unauthorized tailgating are strictly prohibited. Vehicles of any kind parked illegally or in restricted areas are subject to tagging and towing without notice. 

Bikes racks are available for use in Lot 3 on the wall closest to Champions Garage. Patrons can access the bike racks in Lot 3 from the pedestrian gates at the corner of Dave Dixon Dr. and LeRouge St. Click here to view the location of bike racks in Lot 3.

For event day parking rates and information, please refer to the event information page for that specific event. Please note that all parking garages accept cash only.

Patron Conduct

The Superdome Management and Staff are committed to creating a safe, comfortable and enjoyable experience for all. Any conduct detrimental to the safe and proper operation of an event such as, but not limited to, abusive language, threats, assault, vandalism, theft and all other inappropriate actions will result in immediate eviction from the premises or arrest and prosecution as appropriate. Patrons are encouraged to report all such behavior to any Superdome team member.

The following behaviors or activities are causes for eviction from the Superdome: 

  • Use of profanity or unacceptable language of any type
  • Possession of illegal or unauthorized items 
  • Inappropriate or offensive attire
  • Public intoxication
  • Entering or attempting to enter any “off limit” area such as stage area, backstage, or restroom of the opposite sex
  • Fighting or instigating a physical or verbal altercation
  • Verbally abusing, threatening, or intimidating other patrons or building employees
  • Throwing objects of any type
  • Possession of stolen or counterfeit tickets
  • Possession of any unauthorized banners or signs
  • Attempted resale of tickets

Any other conduct deemed inappropriate by Building Management will also result in eviction.

Prohibited Items

  • Animals (with the exception of service dogs)
  • Backpacks/knapsacks
  • Banners (large or in poor taste)
  • Containers of any kind 
  • Contraband
  • Fireworks
  • Glass
  • Glitter
  • Helium balloons
  • Large/oversized bags. Maximum bag size is 12" width x 12" height x 6" depth. *See NFL Clear Bag Restrictions below. (NOTE: This policy is subject to change depending on event tour management. Please refer to the specific event page for more information.)
  • Laser pointers
  • Mace
  • Noisemakers
  • Outside food and drink
  • Projectiles
  • Stickers
  • Sticks, bats, poles, clubs (includes selfie sticks, etc.)
  • Unauthorized marketing/soliciting/vending
  • Video and audio recording devices (includes GoPros, etc.)
  • Weapons
  • Any other item(s) deemed unacceptable by Venue Management

If any prohibited items are revealed during a search, the patron(s) will be permitted to return to their vehicle with the item(s) or they can dispose of the item(s) with the exception of contraband. All and any contraband will be confiscated. The Superdome will not store any personal belongings or items of any type.

*In addition to general prohibited items at all Superdome events, the following are also prohibited in the Superdome for NFL games: Any bag other than a clear vinyl bag (12" width x 12" height x 6" depth​ ), limit one (1) bag, and clutch bags/purses larger than a 4.5” x 6.5” (one (1) bag limit).

Public Safety

The SMG Public Safety Department is present during all Superdome events. For any public safety questions, please call (504) 587-3900. In case of an emergency, please call 911.

Public Transportation

A public transportation stop is located on Poydras Street across from Gate A Ground Level.

Radio/TV

Single-speaker radios and hand-held televisions are permitted in the Superdome as long as they do not interfere with other patrons’ enjoyment of the event.

Re-entry

Re-entry is not permitted.

Restrooms

The Superdome has 60 womens restrooms, 60 mens restrooms, and six family restrooms conveniently located throughout the stadium. Disabled facilities are provided at all restrooms.

Baby Changing stations are also available in the restrooms at the following locations:

  • 300 Suite Level across from Suites 305, 365 & 373
  • 400 Suite Level across from Suites 401, 409, 424, 431, 434 441, 456, 463

Please click here to view the locations of restrooms by level.

Seating Capacity and charts

The Superdome has flexible seating configurations with the ability to accommodate in excess of 73,000 attendees. 

For football seating charts, please click here
For event-specific charts, please visit Ticketmaster.com.

Smoking Policy

Smoking inside the Superdome is prohibited by law. Smoking is permitted in the following areas only: Gates B, D, F, and H Plaza Level Exterior.

*Inhaling e-cigarettes is not permitted inside the Superdome, but they may be used in the designated exterior smoking areas as listed above.

Solicitation

The distribution of promotional items, flyers, pamphlets, printed materials, as well as the solicitation of signatures and autographs, is not permitted on Superdome property without prior, written authorization from Venue Management.

Stolen Tickets

Stolen tickets should be reported to law enforcement authorities. Upon the production of a theft report and an initial purchase receipt, the Superdome Box Office will make reasonable accommodations for replacement tickets.

Strollers

Strollers are allowed into the Superdome. Patrons may check in strollers at the Guest Relations Center located at Gate A Plaza Level.

Patrons may keep strollers with them in the seating areas as long as it does not impede walkways or sightlines of other patrons.

Suites

The Superdome has 153 suites. For suite availability, please contact the New Orleans Saints at (504) 733-0255.

Please click here to view our Suite Catering Menu or contact Centerplate at (504) 558-6360.

Tailgating

Tailgating is not allowed on Superdome property or parking facilities.

Team Store

The New Orleans Saints Team Store is located at Gate B Plaza Level (Poydras Street). The hours of operation are Monday through Friday, 10:00 AM – 6:00 PM, and Saturday, 11:00 A.M. – 3 P.M. The Saints Team Store is also open during all Saints home games. The Team Store can be reached at (504) 587-8937.

Text Messaging

SMG offers a text messaging system that allows patrons to submit issues/concerns via text message. If a patron inside the facility wants to report an issue/concern during an event, they send a text message to short code 69050 using the keyword NOLA followed by a space and their issue and location. Building personnel will monitor messages received and respond accordingly. This service varies on an event-by event basis. 

Questions or need further help in regards to this text program? Send an email to Customer Care or call toll-free 1-877-410-7081.

Participation in this service is free of charge but standard carrier text messaging & data charges will apply.

Text STOP, END, QUIT, CANCEL, UNSUBSCRIBE, STOPALL to 69050 to be removed from any list and end subscription to the service.

Ticketing

The Superdome Box Office is open on event days. For box office hours on the day of an event, please refer to the event information page for that specific event.

To purchase tickets on non-event days, please visit the Smoothie King Center Box Office during normal business hours (9:00 AM – 4:30 PM) Monday through Friday.

Tickets can also be purchased at Ticketmaster.com, all Ticketmaster Outlets, or charge by phone at 1-800-745-3000.

Tickets are available for purchase at the following Wal-Mart locations in Southeast Louisiana:

  • 1901 Tchoupitoulas, New Orleans
  • 4001 Behrman, New Orleans
  • 300 W. Esplanade, Kenner
  • 1616 W Airline Hwy, LaPlace
  • 4810 LaPalco Blvd, Marrero
  • 167 Northshore Blvd, Slidell
  • 1501 Manhattan Blvd, Harvey
  • 880 N. Hwy 190, Covington

Ticket Issues

For ticket-related problems prior to entering the Superdome, patrons should proceed directly to the nearest open ticket window location. 

For ticket-related problems encountered inside of the Superdome, patrons should visit the nearest Guest Services Desk. Guest Services Desks are located at Gates A, C, E, and G on the Plaza and Loge Levels, and Gates C and G on the 500 Level.

Click here to view the locations of Guest Services Desks by level.

Ticket Reselling

The resale or attempted reselling of tickets on Mercedes-Benz Superdome/Smoothie King Center/Champions Square property is prohibited by law. Violators will be removed from the premises and subject to arrest and prosecution as appropriate.

Duplicate Tickets

Patrons with illegally duplicated tickets will not be allowed entry into the Superdome.

Ticket Refunds

Refunds and exchanges are not allowed unless there was a change to the date or time of the show. All refunds are done at the point of purchase location.

Tours

Venue Management does not offer tours. Visitors are more than welcome to walk around the exterior Plaza Level of the Superdome to take photos.

Venue Management

The Superdome's managed by SMG, the world leader in private management for public facilities. For more information about SMG, please click here.

Video Cameras

Walk Through Metal Detectors

As mandated by the NFL, the Mercedes-Benz Superdome will use walk-through metal detectors at all entry gates to enhance safety and security.

Prior to entering guests are asked to remove cell phones, keys, cameras, and other large metal objects, and place them in the security bins. Do not remove belts, coins, jackets, wallets, watches or small jewelry.

Please have all approved clear bags open and ready for screening. Express lanes are available at all entrances for guest without bags.

The State of Louisiana bans the possession of guns on the premises

Water Fountains

Water fountains can be found in the concourses in the following sections of the Superdome: 137, 147, 154-155, 109, 119, across from Suite 382, across from Suites 316, 413, 420 452, 445.

Websites

Wheelchairs

The Superdome has a limited supply of wheelchairs available on a first-come, first-served basis. A government issued identification is required to check out a wheelchair. Wheelchairs may be checked out at the Guest Relations Center located at Gate A Plaza Level.

Click here to view the location of the Guest Relations Center.

The Superdome does not provide escort personnel for patrons using wheelchairs. Electronic wheelchair recharging is available for units with duplex outlet plugs.

The ADA Facilitator can be contacted at (504) 587-3842 or [email protected].

Will Call

Prior to event day, Will Call is located at the Smoothie King Center Box Office. On event day, Will Call is located at the Superdome Box Office at Gate A Ground. For Will Call hours on event day, please refer to the event information page for that specific event.

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